Get control of your vendors—less finger-pointing, better results
Your IT vendor says they're doing a great job. But tickets sit open for weeks, projects run late, and when something breaks, everyone points fingers. You're paying for managed services but managing the vendor. And you're not even sure what "good" looks like.
Your vendors have clear performance metrics and SLAs they actually hit. You have regular QBRs (quarterly business reviews) with data-driven conversations. Issues get escalated and resolved quickly. And you know exactly what you're getting for your money.
We evaluate your current vendors against their contracts, industry standards, and your business needs. We identify gaps, cost issues, and relationship problems.
We help you define clear, measurable SLAs—response times, resolution times, uptime guarantees, project delivery. We set up KPI tracking so you can objectively measure performance.
We establish regular QBR cadence, escalation procedures, and change management workflows. We can attend vendor meetings as your representative to keep them accountable.
If you need to evaluate new vendors or renegotiate contracts, we manage the RFP process, assess proposals, and negotiate on your behalf. No vendor conflicts—we're working for you.
Timeline: 2-4 weeks for vendor assessment and framework setup
Investment: Fixed fee starting at $8K
Ongoing support: Monthly retainer for continuous vendor oversight
Let's assess your current vendor landscape and build accountability.
Book a Discovery Call